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Our tailor-made Mystery Shopping Programs highlight
key aspects of your customer's in-store experience.
These concise questionnaires target specific areas of
the outlet's standard of service and, when coupled with
a strong training regime and 'Staff Awards' programs,
can lead to improved staff performance and increased
sales.
Personalised Award Certificates and prizes (if appropriate)
can be delivered to high performing staff soon after
the shopping experience to maximise the learning experience
and show the company's appreciation for an outstanding
performance. Performance and site benchmark reporting,
coupled with suggested training notes will help define
your future training requirements .
Questionnaire answers can be rated/weighted to allow
for quantitative analysis of the results. Free form
comments can be incorporated to further clarify the
survey results. We have the ability to integrate additional
client data such as individual site/area sales figures
and the like, into our reporting, providing a well rounded
picture of your outlets overall performance.
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